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Support

Quick answers to common issues, plus direct ways to reach the maintainers when self-service doesn't solve it.

What do you need help with?

Bug or feature request

If a tool produces wrong output or you'd like a new feature, send a short description with the file format, browser, and what you expected.

Email hellojaggaro@gmail.com

Privacy or security concern

Please report security issues privately first so we can fix them before disclosure. The privacy page covers our overall data-handling stance.

Read /privacy

Accessibility issue

If a tool isn't usable with your assistive tech, write directly. We aim to respond to accessibility reports within 2 business days.

Read /accessibility

Browser compatibility

SnapToolz needs a modern browser with WebAssembly. Chrome / Edge / Firefox / Safari from the past 3 years all work. IE 11 and very old Android browsers don't.

Browser support details

Common issues

The fixes that solve most problems before you need to write to us.

  • Tool seems stuck on the loading spinner

    Refresh the page once. If it still hangs, try a smaller file — some tools (PDF compress, OCR) can take 30+ seconds on large inputs. If a 1 MB PDF still hangs, please report it.

  • Output file looks corrupted or won't open

    Confirm the input file opens correctly in another viewer first. If it does and the SnapToolz output doesn't, that's a real bug — please email the file size, format, and which tool you used.

  • Drag-and-drop does nothing

    Some browsers block file drops in private/incognito mode. Try a regular window. On mobile, use the file picker button instead — drag-drop on phones is unreliable.

  • OCR is returning garbage text

    Pick the right language (English by default — switch in the language dropdown). Make sure the source image isn't blurry or rotated. OCR works best on print, struggles with handwriting.

  • PDF tool says 'invalid PDF'

    Try the PDF Repair tool first — partially-corrupt PDFs sometimes recover after a repair pass. If it still fails, the source file is structurally broken and we can't fix that on the client.

  • Browser keeps asking to install SnapToolz

    Click 'Install' once or 'Dismiss' — we won't ask again for 14 days. To remove an installed PWA, see your browser's installed-apps settings.

Browser compatibility

SnapToolz runs in your browser using JavaScript and WebAssembly. These versions are tested; older versions may work but aren't guaranteed.

  • Chrome100+
    Recommended. All tools fully tested here.
  • Edge100+
    Same engine as Chrome — identical experience.
  • Firefox115+
    Fully supported. Some tools may run a few percent slower than Chrome on large files.
  • Safari (macOS)16+
    Fully supported. Some advanced PDF features run on a fallback path.
  • Safari (iOS)16+
    Fully supported. Memory ceiling is lower than desktop, so very large PDFs may fail.
  • Brave / Vivaldi / ArcRecent
    Same engine as Chrome — works identically.
  • Internet Explorer—
    Not supported. Lacks WebAssembly and modern JavaScript features SnapToolz depends on.

Still stuck?

Email is the fastest way to reach the maintainers. Every reply comes from a real person.

Email hellojaggaro@gmail.com

Typical response time: 1–3 business days.

Looking for the full contact page? Visit /contact.